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Service Contract Cancellation Policy

At Novaleaf Consulting, we value transparency and fairness in all our engagements. This Cancellation Policy outlines the terms under which a client or Novaleaf may cancel a signed service contract.

1. Client-Initiated Cancellation

Clients may cancel a signed service contract under the following terms:

  • Notice Period
    Clients must provide written notice of cancellation at least 15 business days before the agreed project start date or next scheduled service delivery milestone. Notices can be sent via email to info@novaleaf.com or by registered mail to Novaleaf’s office address.

  • Cancellation Fees

    • If cancellation occurs 15 or more business days before the start date, no additional fee will be charged beyond any non-refundable deposit agreed in the contract.

    • If cancellation occurs within 14 business days of the start date, a cancellation fee of 20% of the total contract value (or the minimum billing for one month, whichever is higher) will be invoiced to cover administrative and scheduling costs.

  • In-Progress Work
    If cancellation is requested after services have commenced, the client will be billed for:

    • All work completed and delivered up to the date of cancellation.

    • Any reasonable, documented costs incurred by Novaleaf that are non-recoverable (e.g., third-party fees, travel, pre-purchased materials).

    • An early termination fee equal to one month’s average service fee or 15% of the remaining contract value, whichever is less.

2. Novaleaf-Initiated Cancellation

Novaleaf reserves the right to cancel a service contract under the following circumstances:

  • Non-payment of invoices beyond the agreed payment terms despite reasonable reminders.

  • Repeated breach of agreed client responsibilities that materially impact Novaleaf’s ability to deliver services.

  • Mutual agreement that continuing the engagement is not in the best interest of either party.

In such cases, Novaleaf will:

  • Provide written notice with at least 10 business days prior to cancellation.

  • Deliver all work completed and paid for to date.

  • Refund any prepaid but unearned fees, minus any costs incurred.

3. Force Majeure

Neither party shall be held liable for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, strikes, or unforeseen legal restrictions. In such cases, both parties will work in good faith to reschedule or terminate the agreement on mutually acceptable terms.

4. Disputes

Any disputes arising from cancellation shall be resolved in accordance with the dispute resolution provisions outlined in the Master Services Agreement or Contract.